FAQ
Can I return an item?
Leni Adam offers the right to return all purchased products within 14 days of receipt. Please visit our Returns Policy for further details.
What currency is used on this website?
All prices are listed in Swiss Francs.
Is VAT included in the quoted price?
VAT is included in the quoted price.
Is there a warranty for repairs on LENI ADAM pieces?
LENI ADAM attaches great importance to the high quality and standards of the jewellery. Therefore, she carries out quality checks at each step of production. LENI ADAM grants a one-year warranty on the jewellery. The warranty lasts 360 days from receipt of the jewellery.
The warranty is only valid for normal wear and does not cover cases in which the jewellery has been damaged, distorted or scratched.
The warranty does not apply if the item has been repaired, in the meantime, by someone other than LENI ADAM.
Please send an email first with your name and a photo of the damaged jewellery.
LENI ADAM reserves the right to refuse repairs under warranty if the above conditions are not met.
Delivery costs are not covered by LENI ADAM. However, there is the possibility to bring the jewellery directly to the atelier of LENI ADAM and to collect it there.